Faq

Check in is from 3pm, check out is until 11am.

It's possible to use Resort facilites even if you are waiting for the room or you have already checked out.

Early/late check in/out are available on request at the Reception.

Check in is from 4 to 7pm, check out is until 10am.

After 7pm and until midnight you can check in at the hotel Reception, after midnight you can collect them by the night porter.

You can use Resort facilities even if you are waiting for the apartment or have already checked out.

Early/late check in/out are available on request at the Reception.

We are sorry, but pets are not allowed on the Poiano complex.

Yes, the baggage room is free of charge and can be used also after the check out.

Poiano Resort has wide, unguarded, free of charge parking lots close to each buildings.

Getting anywhere on foot can be healthy, everything can be reached quite easily.

The Poiano Resort is Porsche Destination Charging and has 2 Porsche electric charging stations available to our guests (subject to charge).

The Poiano offers a free bicycle storage.

Yes, we do organize them.

For further information you can contact the Reception (0039 0457200100 - hotel@poiano.com)

No, the first supply is included in the rate.

For reservations of minimum 7 nights is included an apartment cleaning - except kitchen and garbage disposal - and a change of bed linen and towels per person.

If you need extra change, each set costs 8 euro.

Yes, in the laundry room you can find washing machines and dryer (with a fee) and free iron+iron board available for all Guests.

Yes, fresh bread is availble every day in the shop.

No, only those over 18 years old are allowed in the Wellness Path.

SPA FAMILY HOUR
From Sunday to Friday from 2 pm to 3 pm children can access the panoramic lagoon accompanied by their parents.

No, Guests are provided with a Spa Kit (bathrobe, towel, slippers) when they enter the Spa.

The Spa features changing rooms with lockers, where Guests can leave their items safely.

Please note, all hotel rooms are equipped with a free safe.

The changing rooms of the Spa have showers and hair dryers.

All major credit cards are accepted, including: Visa, Mastercard, American Express, Diners, EC Maestro.

We offer a free entertainment service for a public of all ages: miniclub from 5 y.o. (available in rainy days as well), animation and sports for teenagers, evenings with live music for everybody.

The service is available from Easter to September.

Wifi is available for free in every building of the Resort.

Yes, you can print boarding passes for free at the Reception, other kinds of printing are available with a surcharge.

You can book meals on spot, we remind you that you can pay less if you book them in advance.

If you have any food intolerances or preferences, please let Reception know.
Please note that we cannot guarantee that food will not be contaminated.

No, outdoor pool is not heated.

No, it's not.

A pool towel per person is provided in the pool, any changes are available for a fee.

The hotel has a room with equipped bathroom and there is an elevator in each building.

Regarding the apartments, due to the compliance of the zone in which they are located, they are not recommended for guests with physical disabilities.

No, the city tax is not included in the rates, therefore it has to be paid in cash on spot.

The resort provides 5 red clay tennis courts (4 floodlit in the evenings).

They are not available in case of rain.

At the Reception you can rent tennis courts, tennis rackets and balls and organize private tennis lessons.

It is possible to hire bicycles, mountain bikes and e-bikes for adults and children.

Reservations are required 24 hours in advance.

Access to the driving range is free for our guests.

Balls cost € 2 per 33 balls.

It is possible to rent different types of clubs and to organise private and group lessons with a teacher.